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F.A.Q

Can I find your products locally?

We are constantly welcoming new wholesale clients. Please refer to our 'Stockists' section for current store locations.

Do you accept international orders?

Yes, we do accept overseas orders. We are very excited about our overseas clientele. Whilst we do not ship for free, we have tried to keep our shipping costs as low as possible.

Do you offer gift-wrapping?

All 'Personal Stationery' and 'Gift Vouchers' are wrapped with 'Kraft' paper in a "Peace & Loving" way. If you would prefer something special, please request on order and we will attempt to facilitate your needs.

Will I see a proof?

We do not supply proofs for 'Personal Stationery' as our on-line 'Customise' facility shows a 'Preview / Proof' prior to payment being processed. However, if you would like to see a 'Proof' prior to printing, please request when checking out, and we will happily email you a proof.

Can I order Letterpress samples?

Please email us your name and address and we will be happy to send you some random samples of our work.

Do you offer digital options?

Only for 'Personal Stationary' and 'Wedding' designs. If you like any of our designs, and would prefer to have them digitally printed, please email us at sales@plldesign.com.au and we will supply a quote within 7 days.

What kind of paper do you print on?

Currently we are using papers sourced from around the world. The paper used is 100% cotton made from cotton linters (a bi-product of the cotton industry) and is recognised by the U.S EPA as recovered fibre. Meaning the paper is 'Tree-Free'.

What if my name doesn’t fit on to the ‘Personal Stationery’ that I like?

If you are unsure about the printing or layout on your preferred stationery design, please do either of the following two things: 1/ Email us via our ‘contact us’ link at the bottom of our site with your query. Or 2/ If you are confident that your name will fit (system restraints are preventing the name to fit) simply process your order and we will be happy to send you a proof prior to printing.

What if I notice a mistake on my 'Personal Stationary' after I have received my order?

Unfortunately, once the goods have been printed and sent to you it is too late to amend any mistakes that you have made. If we are responsible for the error then please email us within 7 days of receiving the goods. We will endeavour to replace the goods with express service. We are 100% committed to making sure all of our clients are extremely happy with out products and services.

Do you do custom work?

We take on a limited number of custom orders each year so please contact us soon as possible about your request. You will need to allow up to 6 months for any custom work. We charge $150 up front for initial consultation. If you decide to go ahead with the custom order, we will require a 50% deposit prior to printing. With the balance being paid prior to the goods being shipped.

Do you offer an 'Express' service for any of the designs on your website?

We DO NOT offer 'Express' service, however if you are concerned with your quoted delivery times please email us at sales@plldesign.com.au with your concerns and we will try to assist with your needs. There may be additional charges for 'Express' orders, which will be worked out on a case-by-case scenario. We DO NOT offer express on any 'Custom' work.

What is your cancellation policy?

Once you have submitted your order through our online store we cannot refund any monies to you.

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